FAQs

How long does it take?

Every website will take a different amount of time, for small websites we advise around 2 weeks for completion. For a large website it could be up to a month, we always tell you how long a project will last when you agree to our quote.

How much does it cost?

The cost of a website depends on what it includes our most basic websites start from around £500 which would be suitable for small businesses. You can get an estimated quote on our free quote page which the final price will be confirmed once we receive your details.

What are the payment terms?

Before the project starts we will need a 50% deposit to start designing and developing the website, we will then send you a link to view your website to make sure you are happy with the design, if you are this is when you will pay a 25% payment for the creative. The final payment of 25% will be once the website has launched and can be added to your first monthly payment.

Are there hidden costs?

All are costs are included on our website and everything will be outlined in our final quote that you will receive, all costs will be discussed and any problems will be sorted before the project starts.

How do I update my website?

The best way to update your website is to send us an email with the updates you want and we will respond within 24 hours to say when they will be completed and live on the website. If you have selected a basic or professional monthly package all website updates are free (terms and conditions apply). If you are on the starter package please contact us for a quote on how much the updates will cost.

How many changes to the design can I make?

We allow 2 design changes while your website is being designed and developed this can include anything from colours and images. Any changes bigger than this will have extra costs and will be discussed before acting on them.

How should I supply my website content?

The best way to supply your content would be in multiple word documents sent via email or a file hosting website, make sure the files are named correctly to make sure there is no confusion.

Will I own my website when it's completed?

Once your website is completed you can either choose for us to manage your website for a monthly fee or we will happily transfer it to your own servers for no additional costs.

What support do I get?

Our support team are monitoring every website 24/7 so the websites will be up 99.9% of the time, if something does go wrong it will be fixed within 12 to 24 hours. We aim to fix everything within 2 hours but this depends on each scenario.

Do I need to know anything about websites?

As we are the ones designing and developing your website you don’t need to know anything about how a website works, you can leave everything down to us while you concentrate on your own clients.

Can I see my website visitors?

With each monthly package, you will receive quarterly reports on how many visitors your website has had and the number of page views that those visitors have generated. The report will be personalised to your own company and will be designed to give you the best information possible.

Do you have any other services?

We primarily build and host websites but we do offer graphic design services as well, this can be discussed within your initial quote or after your website has gone live.